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Normal Opening Hours:
Monday - Saturday: 9.00am - 5.30pm
Sunday: Closed.

Tel: 01252 738 444

Email:
admin@preferredtravelsolutions.co.uk

Our address for all correspondence:
Preferred Travel
25 The Borough
Farnham
Surrey
GU9 7NJ
 
 

European Ski Weekends is a registered trading name of Preferred Travel Solutions who are a division of Hays Travel LTD 

Your Booking 

The receipt is issued by Preferred Travel Solutions who act as agents on behalf of the supplier with whom your booking has been made. Your reservation is subject to the supplier’s terms and conditions, and you are bound by these conditions. A copy can be made available on request. As a booking agent, Preferred Travel Solutions role is to ensure that all travel components/services correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honour the contract, then Preferred Travel Solutions will open a communication dialogue between the relevant supplier(s’) and the customer, and will not be liable for any compensation claims. In this context, Preferred Travel Solutions cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Preferred Travel Solutions, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

When you book a package tour, flight only or hotel only through us, we will be acting as an agent for the supplier. In this case, you are subject to the Terms and Conditions of the chosen supplier and will be protected by their ATOL licence if appropriate. The Terms and Conditions issued by each supplier may differ and therefore you are advised to request the specific terms and Conditions issued by your chosen package tour, flight or hotel provider. In the event of a difficulty, we will do our best to assist you to resolve the matter. However, the contract will ultimately be between yourself and the supplier. The general terms and conditions detailed below are in addition to the tour operator’s terms and conditions.

European Ski Beds Bookings

On certain bookings where European Ski Beds are the supplier for the accommodation, transfers and/or ski equipment hire you will be subject to the local suppliers’ terms and conditions of booking. In the event of a complaint the issue(s) must be put to the attention of the manager in order to resolve any complaints whilst in resort. Failure to report any issues may result in any compensation claim being rejected. A 24 hour emergency number is provided on the paperwork.

The contract for the accommodation is formed between you (the Client) and the hotel / accommodation provider. This contract is formed and legally binded upon check in at the hotel. Any claims in regards to the accommodation can only be taken against the accommodation directly and not to European Ski Beds or Preferred Travel Solutions or any of its divisions. Preferred Travel Solutions are indemnified against all claims where by the accommodation provider are at fault and includes but is not limited to personal injury and death.

Customer Service

We hope that your travel arrangements run as smoothly as possible and that you enjoy your holiday. If you do feel the need to complain, we recommend that you immediately contact your supplier’s representative or accommodation manager in resort. Failure to report any issues whilst you are on holiday may affect any claim on your return. If you are not satisfied, we recommend that you follow this up in writing as soon as you return to the UK, either to the supplier or to ourselves. Please note that you should allow 28 days so that all issues raised can be concluded and resolved. ABTA provide an arbitration scheme. More information can be found at www.abta.com

Changes and Cancellations

Amendments or changes to your booking must be received in writing from the lead named passenger. Charges may be levied by the tour operator or by your chosen suppliers, of which you will be advised at the time of the amendment. In addition, Preferred Travel Solutions reserves the right to apply additional charges in the event of cancellations or amendments, as outlined below. The latter will have immediate effect from the moment your booking is placed with us. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of Preferred Travel Solutions within seven days of the date of issue on the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the following charges, in addition to the tour operator’s terms and conditions. The information / data given by you will be passed on to the suppliers in order for them to confirm and amend your holiday details.

Name change £50 per change

Any other amendment: £50 per change

Cancellation: £75 per person

Flight Times and Tickets

Flight times shown are provisional and may be subject to change, as per the tour operator’s booking conditions. For flight only bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator’s/airline’s instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad.

Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to departure if you have not received any travel documents.

Balances of Payments Due

Please note that balances of payments due must reach Preferred Travel Solutions no later than 12 weeks prior to departure. Should we not receive the balance of your holiday by the due date, we reserve the right to automatically debit your card with the amount due. We also reserve the right to charge an administration fee of £15.00 where payments are received after this time. If for any reason we do not receive full payment, we will then be entitled to cancel your booking without refunding you any money paid up to that day. We also reserve the right to levy a handling charge of up to 2% (4% on Amex cards) of the transaction value where payments are made by credit card.

Passports, Visas and Health Certificates

All passengers must have a 10-year British passport (5 year for children). Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in it’s final year of validity, then you must check with the embassy of the country you are visiting, otherwise travel maybe denied. It is your responsibility to ensure that you meet any visa, passport or inoculation requirements of the country you are visiting. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover.

For more information on the subject, you may wish to obtain a copy of the ‘Health Advice for Travellers’ (T6) guide, which can be requested from the Foreign &n Commonwealth Office on 0207 238 4503 or on their website: www.fco.gov.uk.

All British passport holders travelling to the USA under the Visa Waiver Programme will need their own machine-readable passport with effect from 26 October 2004. For further information about passport and visa requirements from the US Embassy, then please visit the following web link: www.usembassy.org.uk/cons_web/visa/niv/mrp.htm.

Insurance

We recommend that all passengers take adequate travel insurance. Please ask your sales consultant at the time of booking for detailed information on our rates and cover.

Please call for rates on: 01252 738 444 pr email to :  admin@preferredtravelsolutions.co.uk

Please note calls may be recorded for quality control and training purposes.

Accessibility, Disability & Special Requests

If you have any kind of Special request please don’t hesitate to contact us, please note that any special requests will be passed onto the relevant supplier, however we cannot guarantee that they will be fulfilled.

Preferred Travel Solutions have various provisions in place to comply with the Disability Act 1995 just give us a call we will help you in the best possible way.

Booking Process

Please feel free to browse the offers on the website. For further information and to book please call us on 01252 738 444 and our experienced sales consultants will check the live availability and costs. The booking process is completed over the telephone and we will confirm back the full itinerary, flight details and any optional extras. Payment must be taken at the time of booking. All you holiday documents will be sent out with 48 hours of the booking being confirmed.

   
ABTA Atol
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTAs assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate Preferred Travel Solutions is an Accredited Body Member of Hays Travel ATOL 5534 All holidays listed on this website are subject to availability at the time of booking. You will be advised of the full and current price of the arrangements you wish to book before your contract is confirmed. The final costing can only be guaranteed at time of booking. Credit card charge and/or Booking fees may apply. Photographs and pictures shown on this site are for illustrative purposes only and may not represent the accommodation type offered. Please note that for operational reasons, all itineraries/excursions are subject to change at the discretion of the tour operator. Preferred Travel Solutions sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel's membership of ABTA with membership number K4316 . ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.
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